Jack77 Terms and Conditions — Complete Platform User Guide

In this Jack77 Terms & Conditions document, the following words carry the meanings defined herein unless the context requires otherwise:

• "Jack77" or "Platform" refers to the website, mobile app, and all services provided under the jack77 brand.
• "Member" or "User" or "You" refers to any individual who has registered an account with jack77 or is using this platform.
• "Account" refers to an individual user account registered on the jack77 platform.
• "Balance" refers to the total credits available in a user's account at any given time.
• "Bonus" refers to bonus credits, free spins, or other benefits granted to users by jack77 subject to specific conditions.
• "Game" refers to all entertainment categories available on the jack77 platform, including Slots, Bingo, Fish Shooting, Sports, and more.
• "KYC" refers to the Know Your Customer process used to verify user identity.

This document should be read together with the jack77 Privacy Policy and all promotional terms published from time to time. In the event of any conflict between documents, these main Terms and Conditions shall take precedence.

To fully use jack77 services, you need to register a valid account. Registration is free and requires you to provide accurate, current, and complete information. The following eligibility requirements must be met by every jack77 account applicant:

• You must be at least 18 years old on the date of registration.
• You may only register one account per individual. Multiple account registrations are strictly prohibited.
• You must provide accurate personal information including your full name, date of birth, identification card number, and valid bank details.
• You are not permitted to register on behalf of another person or use another person's identity.
• You are not currently banned or excluded from the Jack77 platform or any related online entertainment platform.

Jack77 reserves the right to decline any registration application without providing a reason. KYC verification will be carried out before any withdrawal is approved. Required documents may include a copy of your identification card, proof of address, and bank statement. Failure to submit the requested documents within the specified timeframe may result in account suspension or closure.

It is the user's responsibility to ensure that all account information remains up to date. Any changes to personal information must be reported to the Jack77 support team promptly via the platform's live chat.

Jack77 supports a wide range of Malaysian local payment methods including bank transfer (FPX), Touch 'n Go eWallet, Boost, GrabPay, and other methods that may be added from time to time. All financial transactions on Jack77 are subject to the following terms:

• Minimum and maximum deposit limits are as stated on the Jack77 platform's Deposit page and are subject to change without prior notice.
• All deposits are credited to your Jack77 account within minutes of payment confirmation being received.
• Withdrawals are only processed to the same payment method or account that has been registered and verified under the same user's name.
• Minimum and maximum withdrawal limits apply and are available on the Jack77 platform's Withdrawal page.
• Jack77 reserves the right to request additional supporting documents before approving a withdrawal for security and fraud prevention purposes.
• Approved withdrawals are typically processed within 5 to 30 minutes. Users will be notified of any unexpected delays.

Jack77 is not responsible for any fees or charges imposed by your bank or third-party e-wallet provider for transactions made. Users are encouraged to check with their respective payment providers regarding any transaction fees that may apply.

Any attempt to manipulate the payment system, including making deposits via unauthorised methods or initiating chargebacks without valid reason, will result in immediate account freezing and further action depending on the severity of the case.

Jack77 offers a variety of bonus and promotion programmes designed to enhance your gaming experience. All bonuses and promotions are subject to the following terms and conditions:

• Each bonus carries a wagering (rollover) requirement that must be fulfilled before any bonus-related withdrawal can be made. The specific wagering requirements are stated on the relevant promotions page.
• Bonuses may only be used on games specified in the relevant promotion's terms. Using a bonus on ineligible games may result in the bonus being forfeited.
• Jack77 reserves the right to cancel or modify any promotion at any time, including withdrawing unused bonuses if there is suspicion of misuse.
• Transferring bonuses between accounts or sharing them with other users in any manner is strictly prohibited.
• Each player is entitled to one welcome bonus only. Any attempt to claim the same bonus through multiple accounts will result in the closure of all associated accounts.

Jack77 reserves the right to refuse, cancel, or withdraw any bonus if there is evidence of misuse or gameplay strategies deemed unfair. Jack77's decisions regarding bonus-related matters are final and not subject to further dispute.

Use of the Jack77 platform must comply with the game rules set for each category. Users agree not to engage in any action that could compromise the integrity of games or the experience of other users. The following are strictly prohibited on the Jack77 platform:

• Use of automated software, bots, scripts, or any technology that enables automated gameplay without human intervention.
• Manipulation or exploitation of any bug or technical vulnerability on the platform. Any discovered bug must be reported to the Jack77 support team immediately.
• Collusion or coordination between players to gain an unfair advantage in multiplayer games.
• Money laundering or using the Jack77 platform for any illegal financial activity.
• Use of abusive, threatening, or harassing language in interactions with the support team or other users.
• Posting or sharing content that is illegal, obscene, defamatory, or damaging to Jack77's reputation.

Game results generated by Jack77's RNG (Random Number Generator) system are final. Jack77 uses an RNG system that has been audited and certified by an independent body to ensure fairness in every game. In the event of a technical dispute during gameplay, Jack77 reserves the right to review game logs and make decisions based on accurate system records.

Jack77 takes the protection of all users' personal data seriously. The collection, processing, and use of your personal data by Jack77 is governed by our Privacy Policy, which can be read in full on the Privacy Policy this platform.

In summary, Jack77 is committed to the following in the handling of user data:

• All personal data and financial information is protected by 256-bit SSL encryption at every stage of data transfer.
• Your personal information will not be sold, rented, or shared with third parties without your consent, except where required by law or the relevant regulatory authority.
• Jack77 retains user data only for as long as necessary to fulfil the purpose of collection or as required by law.
• You have the right to request access to your personal data held by Jack77 and to request correction of any inaccurate information.

You are fully responsible for maintaining the confidentiality of your Jack77 account password. Jack77 recommends using a strong, unique password and not sharing it with anyone. Any unauthorized access to your account must be reported to the Jack77 support team immediately.

Jack77 is deeply committed to player well-being and fully supports responsible gaming practices. The Jack77 platform is equipped with a range of self-management tools that help players take better control of their gaming experience.

• Deposit Limit: Players may set daily, weekly, or monthly deposit limits through their account settings.
• Play Time Limit: Session time reminders are automatically sent to players who have been playing beyond the set duration.
• Loss Limit: Players may set a loss limit to ensure they do not spend more than they can afford.
• Self-Exclusion: Players who wish to take a temporary or permanent break from playing may activate the self-exclusion option via the Jack77 platform's live chat.

Jack77 works with accredited welfare organisations to provide support resources for players who need further assistance. Full details are available on the Responsible Gaming us. We encourage all players to engage in healthy play and set limits that are within their financial means.

Jack77 reserves the right to suspend, freeze, or close any account under the following circumstances:

• Violation of any terms and conditions stated in this document.
• Suspicion or detection of fraudulent activity, money laundering, or other illegal activities.
• Failure to submit the requested KYC documents within the specified timeframe.
• Requests from legal authorities or regulatory bodies.
• Registration by individuals under 18 years of age.

In the event of account closure due to a breach of terms, any remaining balance in that account may not be refunded depending on the severity of the violation. Jack77 will notify the affected user via their registered email before or after action is taken, as the situation requires.

Users who wish to voluntarily close their account may contact the Jack77 support team via live chat. Any remaining balance will be processed for withdrawal once all withdrawal requirements are met and the KYC process is complete.

Jack77 provides its entertainment platform "as is" and makes no express or implied warranties regarding the platform's continuous availability, accuracy, or suitability for any particular purpose. Specifically, Jack77 is not liable for:

• Any service disruption, temporary suspension, or technical failure beyond Jack77's control.
• Loss or damage arising from the use of or inability to use the Jack77 platform.
• Any loss of profit, data, or business opportunity resulting from the use of the platform.
• The content or practices of third-party websites that may be linked from the Jack77 platform.
• Actions by other users on the platform that may affect your experience.

Under no circumstances shall Jack77's maximum liability to any user exceed the total amount deposited by that user in the 30 days preceding the claim. This limit applies to all types of claims including contract, tort, negligence, or any other legal theory.

These jack77 Terms and Conditions are subject to and interpreted in accordance with applicable laws. Any dispute arising from or in connection with the use of the jack77 platform shall be resolved through the following process:

• First Level — Internal Resolution: Contact the Jack77 support team via live chat and describe your issue in detail. Most issues can be resolved at this stage within 24 to 48 hours.
• Second Level — Management Review: If the issue cannot be resolved at the first level, it will be escalated to the Jack77 management team for further review.
• Third Level — Arbitration: Disputes that cannot be resolved internally will be referred to a final and binding arbitration process.

Users agree that any legal action against Jack77 must be filed within one year from the date of the incident giving rise to the claim. Failure to do so within the specified period will result in automatic forfeiture of the claim.